Updated: 16/06/2026

When items are imported from outside your local region, charges may be applied to the import. These charges are known as customs duty and are imposed by your local customs authority.

Customs-related charges can include:

• Handling fees
• Customs duty charges
• Value-added tax (VAT) based on the value of the item

What Am I Responsible For?

You are responsible for paying any customs-related charges required for your item to be processed and imported into your country. These fees vary by country and region.

Before placing an order, you should check with your local customs authority to understand what charges may apply. The company is not liable for any customs fees or import charges.

Your local customs authority may contact you by:

• Email
• Telephone
• Postal mail

You can also use the tracking link in your order confirmation email for updates regarding customs processing.

What If I Don't Pay the Customs Fee?

If customs charges are not paid within the required timeframe, your item may be retained by your customs authority to cover the cost of import.

In some cases, items may be returned to the sender. If this happens:

• Your order may be refunded
• Shipping fees will be deducted from the refund

You should check with your local customs authority for their specific policies and procedures.

Where Do You Ship From?

All orders are currently shipped from the United Kingdom.

Following the United Kingdom's departure from the European Union, customers in certain regions (including the EU) may be required to pay customs duties and import charges when receiving orders shipped from the UK.